FAQs

Yes. We encrypt sensitive data such as your RUT and maintain high levels of security. Your information is not sold or shared with third parties. For more details, review our privacy policy.

Once your purchase is confirmed, contact the store directly for shipping updates. Cleo only manages the payment, not the dispatch.

Write to us at soporte@cleo.cl or use the chat on our website to help you resolve the issue.

Write to us at soporte@cleo.cl or use the chat on our website. We help you review your case.

Contact the store where you purchased to request a return. Each store has its own policy. When the store accepts the return, your debt to Cleo is canceled within 10 business days.

Contact the store where you purchased directly. Cancellations depend on each merchant's return policy. Once the store confirms the cancellation, your debt to Cleo is canceled within 10 business days.

Yes. You can advance the payment of your fees whenever you want from your profile on my.cleo.cl

Service charges depend on the payment option you choose and are detailed before you confirm your purchase. If you pay on time, there are no extra charges. For information on late fees, review our terms and conditions.

Your debt is reported in the DICOM business bulletin. You can check your payment deadlines in your Cleo profile. Pay your fees on time to keep your account up to date and access higher amounts.

No. Money is not automatically discounted. We send you reminders before each due date with instructions for paying.

We remind you of every payment by WhatsApp or email. Pay by accessing your profile on my.cleo.cl with a transfer, card or PAC. You choose how to pay each fee.

Depending on the store, you can choose between: paying in 14 or 30 days, or dividing your purchase into 3, 6, 9 or 12 installments. Once your purchase is approved, you'll see the exact payment dates.

You can use Cleo in all our partner stores. Check out the full list at cleo.cl/stores

No. You buy directly on the website or at the store and choose Cleo as your payment method. We guide you step by step to complete your purchase.

No. You only need to validate your identity with your bank and Unique Key. We don't ask for card details.

Choose Cleo when paying at your favorite stores, validate your identity with your bank and Unique Key, and decide how to pay: in 14 or 30 days, or in installments. No credit card required.

We are a payment method that allows you to buy what you need today and pay later, without a credit card.

Log in to your profile on my.cleo.cl with your RUT. There you can see all your purchases, payment dates and pay your fees.

Yes, you can have several active purchases as long as you keep your payments up to date and your profile is approved for each purchase.

Pay your dues on time. This improves your track record and gives you access to higher amounts. We also recommend that you always use your main bank account (the one you use the most) when buying.

Cleo doesn't work like a credit card with a fixed quota. The amount you can buy depends on the evaluation we make on each purchase. If you have an overdue debt, you won't be able to buy again until you pay it off.

Before approving each purchase, we evaluate your financial situation. If you couldn't buy, it may be due to several factors that our system considers. If you want to know more, write to us at soporte@cleo.cl and we help you.

When you buy for the first time, we validate your identity with your bank and Unique Key. We evaluate your profile in less than 2 minutes and you'll instantly know if you can buy with Cleo. If you have questions, write to us at soporte@cleo.cl (Monday to Friday, 9:00 a.m. to 5:00 p.m.).